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Support
The official support web site for our registered customers and partners.
Targeted for industries with dynamic product life cycles, IT Global Systems provides a broad range of technical support and help desk services focused on achieving measurable, total customer satisfaction for your business.

Support Levels:
Basic – Email with up to 1 business day response via our help desk
Silver – Mon-Fri, 9-5, up to 4 hours response time via our help desk
Gold – 24/7/365 via our help desk
Platinum – Gold level + assigned account support person

Phone support:
For phone support, please call us at: 410.531.6051

Email Support:
For e-mail support, please submit an email to support@itglobalsystems.com
Help Desk
Login to the Help Desk
  to the ticketing and support system

  • Submit requests
  • Submit incidents
  • Report problems
  • Request changes
  • Read Knowledge base