We offer our customers effective solutions and services in deploying Business Service Management Solutions through the extensive suite of products from BMC (Including the Remedy ITSM Suite).

Our BMC Remedy Services portfolio consists of:
• Implementation, development and customization of Remedy AR System and out of the box applications
• Gap analysis and custom workflow development with the BMC best practices
• Develop BMC Remedy ARS applications and implementation of new functionality including forms, workflow, alerts, flashboards, filters, escalations, menus, and other related components
• Custom built applications using the AR System
• Create custom Remedy and Crystal Reports
• Upgrades and migrations
• Integrations to 3rd party applications
• BMC Remedy application system and performance testing
• Troubleshooting and enhancements to existing Remedy systems
• Train  IT Staff as needed
• BMC Remedy administration and support

Our Remedy developers are experienced in IT Service Management solutions based on the BMC Remedy Action Request System from ver. 5.x to 7.5.
The Remedy AR System is the premiere platform and development environment for delivering Service Management solutions. AR System is in use at more than 7,000 customers with 12,000 sites and 10 million users. 80% of Fortune 100 companies chose the AR System as their Service Management application platform.

I.T. Global Systems professionals are skilled in many areas of implementation including:
BMC Remedy IT Service Management Suite
BMC Remedy Incident Management
BMC Remedy Problem Management  
BMC Remedy Change Management
BMC Service Request Management
BMC Service Level Management
BMC Remedy Knowledge Management
BMC Remedy Flashboards
BMC Remedy Mid-Tier
BMC Email Engine
BMC Remedy Distributed Server Option (DSO)
Exchange data between multiple BMC Remedy AR System Servers, while keeping all systems current
Establish business rules and time intervals for the transfer, update, and return of data
Retain operational autonomy, while benefiting from information sharing across your enterprise
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